RETURNS FOR WARRANTY SERVICE for Customers in the US.
Every vaporizer that we sell is backed by a manufacturer warranty. ivapebest will take care of the warranty process for the following brands: iecigbest,joyetech, eleaf,wismec.
We are happy to provide you with a copy of your invoice or any other additional documentation or support you need as you go through the warranty process with these manufacturers.
Conditions of the policy
If your unit is not working because of an issue with the manufacturing, the item is covered by warranty, which we can take care of.
If your unit is not working because of misuse or because it fell, the issue will not be covered by the warranty. Our vape experts will determine whether the issue can be fixed under warranty or not.
Ivapebest will pay shipping both ways for US customers with warranty issues.
Customers are entitled to a replacement for defective products only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll take care of the issue immediately.
How to get your warranty request started?
To prepare for your warranty request, start with this list:
Locate the order number from the vape you want to return for warranty service.
Find the serial number of your vaporizer. If you need help locating the serial number for your vape you can reach out to us and we’ll help you.
What issue are you having with your unit? The more detailed you are, the better we will be able to help you. Our experts will evaluate your issue and determine if it can be resolved with some troubleshooting, this way you won't have to send your vaporizer in and be without it for some time.
When did you first notice the issue?
Please take a picture or a short video of the issue you’re having to upload to your Return Request.
Once we receive your request, our team will reach out to you for troubleshooting, or with instructions to continue your return process.
I WANT TO TALK
TO A VAPE EXPERT!
I WANT TO SUBMIT A
After your request has been approved, you will receive email notifications from email@example.com that will guide you through the rest of the process.
Reach out to us at firstname.lastname@example.org if you have a Warranty Request from a vaporizer purchased more than a year ago.