INTERNATIONAL RETURNS POLICY
FOR CUSTOMERS OUTSIDE THE U.S.
We only accept unopened, unused merchandise for return on orders placed from outside the US. Sorry international family. It's a little complicated, but we are working on extending this policy to you as well.
If you aren’t in the US, make sure that you want the item that you are purchasing, because we are not able to accept your return after it’s been used. Make sure to check out our Portable Vaporizer Buyer’s Guide, it’s a useful resource to start your research on what is the best vape for your specific needs.
Return requests must be made within 30 days of the item being delivered. We will refund you for the price of the item. We do not refund the shipping cost that you paid and we do not pay for return shipping. We will only refund you if the item is delivered to our Service Center. If for any reason the package is not delivered to us, we cannot refund you.
We understand that this may not make us the most attractive choice for buying a vaporizer if you live outside of the US, but there are great online vaporizer stores in other parts of the world as well. If you need a recommendation for the best store to buy from in your part of the world, send us an e-mail and we'll do our best to help.
For more information, visit our Returns Frequently Asked Questions page here:
TAKE ME TO THE FAQ’S
Conditions of the policy
If your unit is not working because of an issue with the manufacturing, the item is covered by warranty, which we can take care of.
If your unit is not working because of misuse or because it fell, the issue will not be covered by the warranty. Our vape experts will determine whether the issue can be fixed under warranty or not.
Planet of the Vapes will pay shipping both ways for US customers with warranty issues.
We can only take care of a Warranty if the item was purchased at www.ivapebest.com
We do not fix units at our Returns Warehouse, we examine them and will exchange the defective vaporizer or charger for a working one.